Vincent Lambert
Posted on 04/14/2021
8 months of failures, waiting on parts and disappointed kids.Once the warranty ends the £££'s are needed.

We bought a 500w electric bike in August for my 7 year old as a first bike. He's 25kg max and so well under the 60kg claim made by funbikes.Within just a handful of uses the bike started to slow down but eventually failed. Funbikes arranged a new battery but it took 2 months for the to get the correct one out to me. By now its Nov/December so the bike doesn't get used. That's 2 months of warranty wasted. Januay comes and we get a sunny day and the bike comes out. After around 20 minutes it dies. The motor is dead.To give credit funbikes sent out a new motor hence the two stars. It took 2 weeks to sort out and we are up and running again. So it's Jan / Feb and the bike isn't getting used as its minus 5 and raining. April comes and the weather is getting better. So out comes the bike, it lasts 30 mins and again its making horrific noises. The motor we were given is out of its 30 day warranty and so funbikes don't want to know. I understand that parts have warranty but to offer just 30 days on a motor is pathetic, especially on a toy that on average use will be out for 1 days weekend. I estimate this motor to have ran for less than 1 hour carrying a complete novice 25 kg child. It shouldn't have failed already. So in our 8 months of ownership over the winter months with minimal use, it's gone through a battery (£200) and 2 motors (£70 each) meaning its been out of action for over 2 months, 2 months warranty lost. Funbikes are great whilst you're in warranty but once you're out of they couldn't care less. Life time support is great, yes you need to constantly buy spare parts from us......yes its broken again. I thought 400 was a decent price to pay but with 8 months of nothing but failures, disappointment for my son and the hassle of chasing up the parts I wish I hadnt bothered. I don't think I'd be too far off if I average the cost of this bike as £40 per ride.I've learned my lesson and won't be ordering anything from them again. If any one needs spares I've got a motor less bike here.**update**I was offered £15 off a £70 motor, but as the last one has probably lasted an hour I'm reluctant to buy another from them. With the constant repairs and unavailability of the bike as its broken I don't want to waste another penny on it. So no they aren't sorting things out at all.

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